Research and Reference

The purpose of Reference/Research Services is to provide the necessary instruction and support necessary for the university community to access its online and print resources. Librarians assist students, faculty and staff in the location, use and evaluation of information resources both print and electronic.

Collection Development Circulation

Reference materials are selected by the librarians and the faculty.

Circulation

Services Provided

Reference and research librarians provide the following services:

 Examples of Types of Services

 Service Limitations

Reference and Research Librarians do not:

Points of Service

Clientele

Computers

Professional Ethics and Confidentiality

http://www.ala.org/ala/oif/statementspols/codeofethics/coehistory/codeofethics.pdf

Customer Service

Statistics

Referral

Reference and Research staff are expected to make every effort to utilize O’Kelly Library’s resources to answer questions and refer patrons to another academic or public library in a timely and efficient manner in an effort to meet the patron’s informational need when necessary.

Standards and Practices